FORMER LOVER.

Privacy Policy

Last updated: October 3, 2026

Overview

FORMER LOVER. operates this store and website, including its information, content, features, tools, products, and services. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, contact us, or otherwise use our services.

Our store is powered by Shopify. Shopify helps us operate the store, process orders, and provide the services offered through formerlover.com.

Information we collect

Depending on how you interact with FORMER LOVER., we may collect:

• Contact details — name, email address, phone number, billing address, and delivery address.
• Order and payment details — items ordered, transaction details, payment confirmation, and delivery information. Payment card details are processed by our payment providers and are not stored by us directly.
• Account details — if you create an account, your account preferences and settings.
• Communications — information you provide when you contact us for support, returns, exchanges, or other enquiries.
• Device and usage information — IP address, browser, device identifiers, and information about how you browse and use our website.
• Marketing information — your preferences and interactions with marketing communications, where permitted by law.
  

How we collect information

• Directly from you when you place an order, contact us, subscribe to communications, or provide information through the website.
• Automatically when you browse our website, through cookies and similar technologies.
• From service providers who support payments, fulfilment, shipping, customer support, analytics, and website operation.
• From advertising, business, or social-media partners where permitted by applicable law.

How we use information

We use personal information to:

• Process payments, fulfil and deliver orders, and provide customer support.
• Manage returns, exchanges, refunds, and order-related communication.
• Operate, protect, personalise, and improve our website and services.
• Send marketing communications when you have subscribed or where otherwise permitted by law. You can unsubscribe at any time.
• Measure advertising performance and show relevant advertising where consent or another lawful basis applies.
• Prevent fraud, protect our business and customers, and comply with legal obligations.

Sharing information

We share personal information only where necessary to operate our business, fulfil your order, comply with the law, or with your permission.

This may include sharing information with:

• Shopify, which hosts and supports our store.
• Payment providers, delivery and fulfilment partners, and customer-support providers.
• Analytics and advertising partners, subject to applicable consent and privacy settings.
• Professional advisers, authorities, or other parties where required to comply with legal obligations or protect our rights.
• A successor business in the event of a sale, merger, restructuring, or similar transaction.
  

Shopify

Our store is hosted by Shopify. Shopify may collect and process personal information to provide and improve its services. For more information about Shopify’s privacy practices, visit Shopify’s Consumer Privacy Policy .

Cookies and advertising

We use cookies and similar technologies to operate the website, remember preferences, understand website use, and measure marketing activity.

You can manage certain cookie preferences through your browser settings or through any consent tool made available on our website. Where required, we will ask for your consent before using non-essential cookies or technologies.

Data retention and security

We retain personal information only for as long as necessary to provide our services, fulfil orders, comply with legal obligations, resolve disputes, and enforce our policies.

We use reasonable safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on where you live and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate personal information.
• Request deletion of your personal information.
• Request a portable copy of certain personal information.
• Object to, or request restriction of, certain processing.
• Withdraw consent where we rely on consent.
• Unsubscribe from marketing emails at any time using the unsubscribe link in the email.

To exercise these rights, contact us at contact@formerlover.com . We may need to verify your identity before responding to your request.

International transfers

Your information may be processed outside the country where you live, including where our service providers operate. Where required by law, we use recognised safeguards for international data transfers.

Children

Our services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations. The latest version will always be published on this website with an updated “Last updated” date.

 

Contact

If you have questions about this Privacy Policy, your personal information, or how FORMER LOVER. handles data, email contact@formerlover.com .

FORMER LOVER. is the data controller for your personal information, where applicable.

FORMER LOVER.
Barcelona, Spain
formerlover.com