FORMER LOVER.

Shipping

Free shipping

Free standard shipping is available on every order.

No minimum spend. No code required.

Processing time

Orders are processed and dispatched within 2–3 business days after payment confirmation.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.

Business days are Monday to Friday, excluding public holidays.

Delivery estimates

Delivery estimates begin after dispatch.

Delivery times are estimates only and may be affected by carrier delays, customs processing, weather conditions, or other circumstances outside our control.

 

Tracking

Every order is sent with tracking.

Your tracking number will be emailed to you once your order has been dispatched. Please allow up to 24 hours for tracking information to begin updating after you receive the email.

 

Lost, delayed, or damaged parcels

If your order arrives damaged, or has not arrived within a reasonable period after the estimated delivery window, please email us at contact@formerlover.com with your order number and, where relevant, photographs of the issue.

We will investigate the matter with the carrier and provide an appropriate resolution. This may include a replacement or refund where applicable.

 

Customs, duties, and taxes

Orders shipped within the European Union are not normally subject to import duties.

Orders delivered outside the European Union, including the United Kingdom, may be subject to local customs duties, taxes, or import charges. These charges are set by the destination country and are the customer’s responsibility.

 

Contact

For shipping questions, email us at contact@formerlover.com .

We reply within 24 hours, Monday to Friday.

FORMER LOVER.
Barcelona, Spain
formerlover.com